Client Care Specialist - 
Full-time or Part-time (30+ hours) - Flexible Schedule /Extremely Generous Holiday Time-off
Knowledge of ChoiceOne a plus

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The Client Care Specialist (CCS) at ChoiceOne is responsible for evaluating and administrating all the ministry's client contact opportunities. The role involves cohesive strategizing, client and volunteer relations, administrative oversight, public speaking programs, facility management, and community development work. The CCS is the eyes and ears of CO's administration to know, understand, and communicate the needs of the women we serve and make suggestions for program response.

The CCS is tasked to review and oversee program implementation, including but not limited to scheduling, on-site leadership, client communication, volunteer training, engagement and oversight, community partner site visits and recommendations, and ministry promotion, including being a part of CO's speaker's bureau. ChoiceOne is a ministry designed to share the good news of the unconditional, redemptive love found in the Gospel of Jesus Christ. Our mission is to love and provide aid to women who are facing life circumstances that leave them scared and alone. Our services are designed to provide aid when a woman faces challenges that result from sexual experimentation, unplanned pregnancy, fractured and injured self-esteem, harmful relationships, poverty, or a lack of resources. We believe fully that, as Christians, our response to being pro-life is to love and provide from the womb to the tomb, reaching far beyond political constraints. This role is integral to stabilizing and synthesizing all of CO's organizational components of client contact and care. Under the leadership of the Client Services (CSD) and Executive Directors (ED), the critical objectives found within the role include but are not limited to organizational integrity/development/advancement, client/community connection, program oversight and integration, and volunteer/staff training.

Aspects of the job focus on a positive, respectful, and intuitive client experience.

Function and Responsibilities:

1. Cohesive Strategist

2. Client Relations

3. Volunteer Relations

4. Facility Oversight

5. Community Development Team Member

Job Requirements

• Must be able to sign CO’s Statement of Faith and Conduct Forms

• Preferred Degrees:  BA/BS psychology or mental health-related field or management

• Independent and self-starter

• Flexibility in schedule in order to meet a rotation of shift supervision

• Must be gracious collaborator and enthusiastic missionary partner

• Strong computer skills (MacOS preferred)

• Strong interpersonal skills

• Proficient to multi-task

• Detail-oriented

• Willingness to be flexible

• Strong written and oral communication

• Preferred but not required Fluent in Spanish, advanced social work, counseling degree, and graphic arts or social media skills